Work order (not optimized for tire service calls) or handwritten service sheet is created

Requires access to computers or materials usually only available at the shop

Cannot add details or update after tech has departed

Not available for after hours (tech uses scrap paper)

All information collected and entered online from any workstation, laptop, or mobile device

Visible to the whole team, instantly

Call centers or on-call staff can use for after hours calls

Can be added to, updated, or re-prioritized easily, while in progress, in real time

Manager places customer on hold or commits to job without knowing true tech availability

Managers seek out other managers to discuss and confirm who is available 

Call back customer to advise, or change, expected arrival time

Real time status of all calls display tech availability on every workstation

Status indicators and time estimates show how soon next tech will become available

Customer given accurate answer while still on the original phone call

Manager searches shop, washroom, warehouse, and yard to find tech

Tech is handed paper copy of workorder or service sheet

Manager returns to office/counter, tech is left to prepare and leave but departure not always known to managers

Manager selects technician of choice and assigns call via text message right from the app

All service call information is available to technician, instantly, on their mobile device - no paper required

Tech status levels indicate acceptance of call and departure from shop

No in-person interaction necessary

Hand written details of job recorded on service sheet and given back to manager when tech returns to shop

Paper sheet often covered in dirt, fingerprints, dog-eared and weather affected

Hand-writing is usually difficult to decipher

Occasionally parts/materials used on job not recorded

Some work orders lost or never returned

If tech is away for multiple calls, multiple service sheets returned at once, piling up paperwork

Challenge to communicate problems with tire or parts

Entered via mobile device by technician while still on job site

Optional photos can be added to demonstrate before and after, unrepairable tires, damaged parts, etc.

Available instantly to managers and admin staff, at any workstation, for immediate feedback or billing

All stored on cloud - no lost service sheets or information

Easy to read (typed) job information and feedback from tech

Not billed until tech returns with workorder and details

Invoicing sometimes not completed until hours or days after work completed

Delay can mean any labour or materials not originally recorded could be forgotten by time bill is made

Missed vehicle information (eg miles/km’s) can no longer be accurately captured

Often required to discuss/clarify hand written details with tech

Invoicing delays can prolong receivables collection

Limited ability to cross reference paper copies to invoicing system

With all information available instantly, manager has option to invoice and/or collect payment, all while tech still on site

All required, necessary, and additional fields provided - tech simply has to fill in the blanks.  Less likely to omit important or relevant information

Record of call and information all stored in cloud, never lost - greatly reduces chance of missed invoices

Call tagged with invoice number for easy cross reference later

Paper copies may or may not be kept, or filed in systematic manner, and seldom referenced

Computer based work orders typically not populated with all info captured by tech.  No pictures.

Difficult to locate and/or reference specific details if needed in future

All stored in the cloud for access any time

Search features to source by customer, tech, tire size, job info, etc. at any time, from any device

Easily identify manager/admin/tech involved with every call

None

Valuable data available to management

Call volume according to date, tech etc.

More metrics coming as platform expands